- I was unable to add my GST details on my profile section.
- Hence dropped a line to the website
- A representative at the call center kept calling last evening when I was in the flight, had just landed
- He tried to tell me 'they did not have GST', etc. Poor connectivity,
I asked him to reply to email.
Being Customer Centric...
1. Why do employees call & hassle for issues raised on email? Why not just respond to the email?
2. The rep should have known I was traveling, having booked my travel & stay through his portal (else provide the info to them, let them be a bit more customer-centric)
3. the rep said 'we don't have GST'
But the mail says, 'we have escalated'!!!
This is poor customer service.